In the case of canceling an insurance policy before the policy’s effective date.
You can contact Ice Cream Customer Service to request for cancelation of your purchase order to receive the premium in full amount.
In the case of canceling an insurance policy after the policy’s effective date.
You can contact Ice Cream Customer Service to request for cancelation of the policy. However, you may not receive the premium back in full amount. The premium refund will be calculated according to Office of Insurance Commission’s (OIC) regulation.
In the case of canceling a warranty service.
In case the user wants to cancel an order and/or terminate a service, the company reserves the right to withhold refunds in all circumstances. For further inquiries or if there are additional concerns, user can contact the dtac service center or reach out to the dtac call center at 1678 (service charge of Baht 3 per call).
If you have any concerns, please contact us.
Remark
- The conditions mentioned above are only effective for online insurance sale, Ice Cream’s other products or services are excluded.
- Ice Cream reserves the right not to deliver prizes in case you have canceled the policy within 45 days from the policy’s effective date.
- Ice Cream reserves the right to change the conditions without prior notice.